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Consultancy: Organisation and
service improvement

EPI Associates offers expert knowledge of professional cultures in work, and has much experience of working constructively with their responsiveness to change and to development proposals. We work well across organisational and professional boundaries and on issues where there is contention, professional sensitivity and reactions to the impact of change.

We have much experience of engaging service users constructively and productively in Change Programmes involving National Policy, Local Policy and service improvement.

How we work

We draw on our expertise in leadership development, service improvement, facilitation and change management to tailor our consultancy to your situation and requirements, identifying with you:

What you want to achieve

The key people to work with

Your needs in relation to the changes

Where change is critical we employ a 4-dimensional approach:

Making sense of the changing context and demands

Supporting an attitude shift, building up readiness to try something new

Stretching: thinking ‘out of the box’, taking a fresh view and moving new thinking into real action

Exchanging and challenging ideas about success and mistakes, improving practice as a result

We can provide

Coaching and individual support to leaders of change

Tailored leadership development to support particular organisation goals

Service improvement

Large-scale involvement and consultation

Conflict resolution and mediation

 

Mediation in Accident and Emergency Department

We were approached by a Chief Executive faced with a poorly performing and demoralised A&E department. The department was under pressure from other clinical departments and from the Hospital Board. Read more…

Service development for
a multi-agency service

The Strategic Board of a London–wide multi agency body commissioned Peter Mumford and colleague, Breda Flaherty, to develop a 5 year strategy for service development, and recommend priorities. Read more…

Influencing national social policy

Peter Mumford, with colleague Ray Flux, were commissioned by a consortium of the King’s Fund, the Joseph Rowntree Foundation, Help the Aged, Age Concern and seven other national charities to facilitate a series of eight national conferences.

The purpose of the conferences was to gather the views of older people, policy makers and service providers on who will pay for social care for older people in the future. The aim was to raise awareness and influence national policy. Read more…

 

Impact assessment of proposed
GP-led ‘Darzi’ Centre

A PCT Board had decided on the basis of population need and experience to place a GP-led ‘Darzi’ primary care centre in a particular market town. Meeting strong resistance from existing practices the Board agreed to undertake an impact assessment on existing services. Read more…

 

Action planning following Health Care Commission Investigation

Peter Mumford and colleague, Breda Flaherty, designed an innovative stakeholder involvement programme following a highly critical HCC report on Sutton and Merton PCT’s service for people with a learning disability to create a shared action plan across staff, services users and carers to improve services. Read more…

 

Improving diabetes services

EPI Associates was commissioned by an SHA in the north of England to design and direct a participative conference to bring about improvements to the planning and delivery of diabetes services. Read more…